FAQ

I STRIVE FOR QUALITY EVERYDAY ACCESSORIES FOR REAL PEOPLE ON THE GO. I AM CONSTANTLY LEARNING NEW TECHNIQUES AND SKILLS TO IMPROVE MY PRODUCTS. WITH THAT BEING SAID, I APPRECIATE YOUR FEEDBACK SO PLEASE CONTACT ME WITH SUGGESTIONS. ASIDE FROM NORMAL WEAR AND TEAR, IF YOU PURCHASED A PRODUCT FROM ME THAT HAS NOT HELD UP AS EXPECTED, I AM HAPPY TO REPAIR OR REPLACE IT FOR YOU. PLEASE CONTACT ME VIA EMAIL AT BOLTWESTBYPAL@GMAIL.COM.

PAYMENTS

-VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER (US MERCHANTS ONLY), PAYPAL & APPLE PAY

-PAYMENTS MUST BE MADE UPON ORDER

RETURNS & EXCHANGES

-IT IS EXTREMELY IMPORTANT TO ME THAT YOU ARE HAPPY WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT SATISFIED, YOU MAY RETURN THE ITEM ONLY IN THE CONDITION IT WAS BOUGHT WITHIN 7 DAYS OF RECEIVING IT FOR A FULL REFUND.

-I DO NOT OFFER RETURNS ON CUSTOM ORDERS.

-PLEASE COORDINATE THE ITEMS BEING RETURNED TO ME PRIOR TO SHIPPING VIA EMAIL AT BOLTWESTBYPAL@GMAIL.COM. I MUST RECEIVE AN EMAIL WITHIN 7 DAYS OF PURCHASING THE ITEM IF YOU WOULD LIKE AN EXCHANGE OR REFUND.  I MUST RECEIVE THE PACKAGED PRODUCT IN THE CONDITION IT WAS PURCHASED OR SENT WITHIN 14 DAYS OF ORIGINAL PURCHASE FOR A REFUND. IF FOR ANY REASON YOU CANNOT SHIP WITHIN 14 DAYS, PLEASE EMAIL ME.

CUSTOM ORDERS

-PLEASE CONTACT ME ON THE CONTACT PAGE OR VIA EMAIL AT BOLTWESTBYPAL@GMAIL.COM.

SHIPPING

- SHIPPING USPS FIRST CLASS OR PRIORITY WILL TAKE 3-7 DAYS.

-I PRODUCE ITEMS IN THE ORDER THEY ARE RECEIVED. BASED ON MY AVERAGE NUMBER OF ORDERS, THIS TYPICALLY FALLS WITHIN A 5-10 DAY PRODUCTION TIME PRIOR TO SHIPPING.

-FROM TIME TO TIME I GET AN ORDER LARGER THAN USUAL. IF THERE ARE MULTIPLE ORDERS QUEUED UP AHEAD OF YOURS, IT MAY TAKE LONGER THAN USUAL SO PLEASE BE PATIENT. I TRY MY BEST TO KEEP WITHIN A 5-10 DAY RANGE AND WILL CONTACT YOU IF I FEEL THAT TIME WILL BE EXCEEDED. PLEASE CONTACT ME VIA EMAIL WITH QUESTIONS OR CONCERNS.

-PLEASE FEEL FREE TO CONTACT ME ON MY CONTACT PAGE OR VIA EMAIL IF YOU HAVE A SPECIFIC DELIVERY DEADLINE. I'LL DO MY BEST TO ACCOMMODATE YOUR REQUEST. I SHIP ALL ITEMS VIA USPS FIRST CLASS OR PRIORITY MAIL BASED ON LOCATION AND PACKAGE WEIGHT. RUSH ORDERS AND EXPRESS SHIPPING MAY BE AVAILABLE FOR AN ADDITIONAL FEE - PLEASE LET ME KNOW WHEN PURCHASING THE PRODUCT.

WHOLESALE & CONSIGNMENT

-I REQUIRE A 50% DEPOSIT FOR WHOLESALE ORDERS OVER $500.00.

-PLEASE CONTACT ME ON MY CONTACT PAGE OR VIA EMAIL AT BOTLWESTBYPAL@GMAIL.COM FOR DETAILS AND PRICING INFORMATION.

PRODUCT CARE

-LEATHER CARE: EACH PIECE IS FINISHED WITH A BLENDED BEESWAX CONDITIONER AND LEATHER SEAL FOR WATER RESISTANCE. I RECOMMEND APPLYING A LEATHER CONDITIONER EVERY 6-9 MONTHS FOR LONGEVITY.

- HANDBAG / FABRIC CARE: EACH BAG HAS A UNIQUE EXTERIOR TEXTILE THAT IS LINED WITH INTERFACING FOR STRUCTURE AND PROTECTION. SPOT CLEAN WITH COLD WATER, AIR DRY, OR DRY CLEAN.